Under Australian Consumer Law a remedy or refund is not required to be provided to a customer if the customer:

  • simply changes their mind, decides they do not like the purchase or has no use for it
  • discovers they can buy the goods or services more cheaply elsewhere
  • has damaged the goods by using them in a way that was unreasonable

Proof of purchase is required to exercise the customer’s right to repair, replacement or refund.

EXCHANGING AN ITEM

If you would like to exchange items for a different size or product, the items must still have the tags on and not have been worn. Firstly, email info@Nudicover.com  with the details of your exchange request and we confirm we can meet your requirements with required item/size in stock.

 It is at your expense to return the goods to us by Australia Post bag with Tracking number and you must include at your own expense with a Reply-Paid bag for Nudicover to post your new item back to you.  Nudicover does not pay for the postage for any return items. Nudicover is not liable for any items lost in transit.

Take a photo of the Australia Post receipt with Tracking number that you are sending to us  and email it to us within 14 days or purchase so we can track your returned item. 

Remember to include a Reply-Paid Australia Post bag addressed to yourself with the postage cost paid for.  We will take a photo of the tracking number receipt when we post it to you for your records.

Post Bag Size:  If it is a Hoodie or Rashie Shirt, usually the smallest / cheapest Bag & Postage fee will be sufficient.  If the item is shorts or long pants, you will need to check the size/cost of the return bag and include it with your Returned item.   Remember: Take a photo of the Australia Post receipt with Tracking number and email it to us so we can track your returned goods.

NB: A photo of the Australia Post receipt will be required with the tracking number and date sent as proof of returning the item.

 

REFUNDS – within 14 days of Purchase:

Nudicover will consider a refund if there is a manufacturer’s fault with the product.  This would be evident the first time the item is worn or laundered.    If you think you may be entitled to a refund, please email the details of your request to info@nudicover.com with a photo, and we can establish if it is a manufacturers fault warranting a refund.

If so, return the goods to us by Australia Post bag at your own expense, take a photo of the item, bag, Australia Post receipt with Tracking number and email it to us as proof of the item being returned.  Within 14 days of purchase.

NB: A photo of the Australia Post receipt will have the tracking number and date sent which can be attached to the email.

A $8.80 handling and administration fee will be deducted from the refund amount.

AFTERPAY

Afterpay payment method is available at www.nudicover.com. Afterpay set the terms, conditions and spend limit of this payment method should you choose to use it. If you return your item(s) purchased online with Afterpay and are valid for a refund, your initial payment will be returned in full and the remaining payments cancelled at no extra charge. If you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details. If you have further questions please contact Afterpay’s Customer Service representatives on 1300 100 729.

CONTACTING US

If there are any questions regarding this refunds policy you may contact us using the information below.
Nudicover.com
PO Box 7160
BUNDABERG NORTH, QLD, 4670
Australia

HEAD OFFICE

Nudicover
PO Box 7160
BUNDABERG NORTH, QLD, 4670
Australia