Refund policy
Under Australian Consumer Law a remedy or refund is not required to be provided to a customer if the customer:
*simply changes their mind, decides they do not like the purchase or has no use for it
*discovers they can buy the goods or services more cheaply elsewhere
*has damaged the goods by using them or laundering them in a way that was unreasonable or not recommended
*wear and tear - all product manufacturing faults will be evident on purchase or on first wear and/or first wash. All other faults are classed as wear and tear
*Proof of purchase is required to exercise the customer’s right to repair, replacement or refund.
Exchanging An Item - Keep the Tag on
If you would like to exchange items for a different size or product, the items must still have the tag on be in New condition and not have been worn.
Firstly, email info@Nudicover.com or text M: 0401 582 062 with the details of your exchange request and we confirm if we can meet your requirements with required item/size in stock.
BY POST: YOU pay the postage both ways: The return post AND include Pre-Paid Postage Bag for us to return item to you
We keep our prices affordable with small margins compared to the major retailers. There is not enough profit in our goods to pay for additional postage. Therefore, It is at your expense to return the goods to us by Australia Post (Keep the Tracking number for proof) and you must include at your own expense a Reply-Paid bag for Nudicover to post your changed item back to you. Nudicover does not pay for the postage for any return items.
TIP: Take a photo of the Australia Post receipt with Tracking number that you are sending to us and email it to us within 14 days or purchase so we can track your returned item.
Remember to include a Reply-Paid Australia Post bag addressed to yourself with the postage cost paid for. We will take a photo of the tracking number receipt when we post it to you for your records.
Post Bag Size: If it is a Hoodie or Rashie Shirt, usually the smallest / cheapest Bag & Postage fee will be sufficient. If the item is shorts or long pants, you will need to check the size/cost of the return bag e.g. Medium size bag and include it with your Returned item. Remember: Take a photo of the Australia Post receipt with Tracking number and email or text it to us so we can track your returned goods.
NB: A photo of the Australia Post receipt will be required with the tracking number and date sent as proof of returning the item.
Alternatively if you are in Bundaberg, you are welcome to call us and drop in to exchange or refund. Phone for an appointment.
Refunds - Within 14 Days Of Purchase - Labels/Tags must be on and the garment not worn or have damage
Nudicover will consider a refund if there is a manufacturer’s fault with the product. A refund is also available for change of mind only if the item still has all the tags and labels on and has not been worn. It must be in new condition for re-sale. If you think you may be entitled to a refund, please email the details of your request to info@nudicover.com with a photo, and we can establish if it is a manufacturers fault warranting a refund.
If so, return the goods to us by Australia Post bag at your own expense, take a photo of the item, bag, Australia Post receipt with Tracking number and email it to us as proof of the item being returned. Once received, we will inspect the items and if in original condition with labels/tags on we will refund to your nominated payment method.
NB: A photo of the Australia Post receipt will have the tracking number and date sent which can be attached to the email.
A $8.80 handling and administration fee will be deducted from the refund amount.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
nudicover.com
PO Box 7160
BUNDABERG NORTH, QLD, 4670
Australia
M: 0401 582 062
Head Office
Nudicover
PO Box 7160
BUNDABERG NORTH, QLD, 4670
Australia